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No other moderator needs to know. Either the content is good or it's not good. Elinor Ostrom's work is really exciting, and she certainly deserved the Nobel Prize for it because she really is the empirical answer to that belief that anything that is owned by all is valued by none. That's a phrase that leads people to dismiss the idea of a commons, to believe that it's not possible to ethically and efficiently steward something that's actually open, public, a common resource, and of course, the internet is filled with these common resources.

Wikipedia is a common resource. A message board is a common resource. Like the commonses that Ostrom studied, a lot of them are subject to abuse, but what Ostrom found was that there were institutions that made certain kinds of commons relationships more resilient in the face of abuse, and she enumerated eight of them. I think the real message is that, given an opportunity, people can collectively manage valuable resources and give themselves better resources as a result by effectively managing the inevitable deviance, the marginal cases where people are trying to make trouble, but most people are good.

Your tips for this episode are aimed at community designers and developers who are building platforms that allow users to form their own groups. That was a great discussion. We'd like the people at LinkedIn to know that we're all available as consultants if you need help with any of these problems. We're gettin' the band back together! Your friendly BWRS authors are reunited on a brand new podcast, aimed at designers, product managers and producers of social platforms and products. Social Media Clarity will be a regular podcast: We're all really pleased with how the first episode has turned out.

Check it out, won't you?

Books & Videos

You can subscribe to the series soon through iTunes, or now at socialmediaclarity. Posted by Bryce Glass at A review aimed at engineers just went up over at i-programmer. Randy Farmer and Bryce Glass Publisher: Web designers and developers who want to incorporate feedback Rating: Valuable advice based on real experience Cons: Could be improved by a different order of chapters Reviewed by: The book concludes with a real-life case study based on Yahoo! Answers Community Content Moderation. This makes interesting reading and gives a context for what has gone before.

It left me wondering whether I might have got more from the rest of the book had I read it first - but of course with this type of book you wont just read once and set aside. You'll refer to it for help as the need arises - and there is an index that will help you locate specific information. At the end of the day I realised I'd gleaned a lot of useful and practical advice but it would have been an easier experience with just a little reorganisation of the material. On Quora, an anonymous user asked me the following question: In hindsight, what lessons have you learned from the Social Web that you wish you had been more successful at integrating into Yahoo before you were let go?

I considered this question at length when composing this reply - this is probably the most thought-provoking question I've been asked to publicly address in months. If you read any of my blog posts or my recent book , you already know that I've got a lot of opinions about how the Social Web works: I rant often about identity , reputation , karma , community management , social application design , and business models.

But was prematurely abandoned in favor of a doomed-from-the-start experiment called Yahoo! It failed out of the gate because the idea was driven not by research, but personality. But we had hope in the form of the Yahoo! Open Strategy , which promised a new profile full of social media features, deeply integrated with other social sites from the very beginning. After a year of development - Surprise! In four attempts Profiles, , Mash, YOS they'd only had one marginal success , which they sabotaged several times by telling users over and over that the service was being shut down and replaced with inferior functionality.

Game over for profiles. We created a reputation platform and deployed successful reputation models in various places on Yahoo!

Reputation System Overview

The process of integrating with the reputation platform required product management support, but almost immediately after my departure the platform was shipped off to Bangalore to be sunsetted. Ironically, since then the folks at Yahoo! Again, this will be the fourth implementation of a reputation platform The tripartite identity model I've blogged about was developed while at Yahoo an attempt to explain why it is brain-dead to ask users to reveal their IM name, their email address, and half their login credentials to spammers in order to leave a review of a hotel.

Again we built a massively scalable identity service platform to allow users to be seen as their nickname, age, and location instead of their YID. Despite a cross-company VP-level mandate, each individual business unit silo dragged their heels in doing the non-trivial, but important and relatively easy work of integrating the platform. Those BUs knew the truth of Yahoo! So - most properties on Yahoo! That's what I learned: It has a long history in this, from Yahoo! Groups, which during my tenure had three separate web 2.

Answers to Flickr, Upcoming, and Delicious. I'm sad to say, Yahoo! Each attempt ends in either an immune-response Flickr has its own offices, and a fairly well known disdain for Sunnyvale or assimilation and decreasing relevance HotJobs, Personals, Groups, etc. So, in the end, I find I can't answer the question. I was one of many people who tried to drive home the lessons of the social web for the entire time I was there. YOS of which I helped spec in fall was the last attempt to reshape the company to be social through and through. But, it was a lost cause - the very structure of the environment is personality driven.

When those personalities leave, their projects immediately get transferred to Bangalore for end-of-life support, just as much of YOS has been I don't know what Yahoo! So thanks for the prodding , Anonymous Quora]. Bill Johnston and Thomas Knolls are launching a new live podcast series: Community Chat on talkshoe. I am so honored to be the lead-off guest on their inagural episode Wednesday The kickoff episode of Community Chat! I'll be talking with them about online community issues developers and operators all share in common - well, as much as I can in 10 minutes.

Just choose "Kickoff" and press play. You can now read the Kindle edition of Building Web Reputation Systems on the web search, print, etc.

Building Web Reputation Systems: The Blog

Here's the free sample:. Building Web Reputation Systems: Building Web Reputation Systems. Reputation System Evolution and Challenges Preweb Reputation Systems Modern digital and web reputations are deeply rooted in pre-Internet social systems. Web Reputation Systems As recently as fifteen years ago, it was unlikely that you could gather enough information for a consensus about the quality of some obscure item from your coworkers, friends, and family.

Digital Reputation Is Not Classical Reputation Social networks borrow and redefine the metaphor of connecting to a friend to create an edge in a digital graph of inter-person relationships. Karma Is Hard Though digital reputations for objects are often a poor imitation of the social reputations they attempt to mimic, karma is even more challenging. If Reputation Has Real-World Value, Then Methods Matter The power of reputation systems to provide real, actionable information, crowdsourced from large numbers of people and clever algorithms, will only increase over time. Potential Solutions Given the difficulties surrounding digital reputation and the problems of abuse and unreliable code, one wonders who would be brave enough to propose and build a nextgeneration reputation system.

Focus on Positive Karma Numerically scoring a person via karma can have a strong personal and emotional effect see chapter 1 in this volume. Focus on Quality over Quantity When designing reputation systems for applications and sites, an easy method is often desired to motivate users to take some action. When digital karma increases real-world influence or monetary value, abuse will only accelerate. The reputation scores that have the most lasting and trusted real-world value are those based primarily on quality evaluations by other users. Mitigate Abuse through Metamoderation As any reputation score increases in influence—especially if that influence has realworld side effects—the incentives to abuse the reputation model can grow to exceed the costs of manipulating the score, which leads to increased abuse and decreased utility value of the reputation score and of the corresponding site or sites as a whole.

New Solutions, New Problems Future reputation system designers will hopefully apply narrow context to their data, ensure that publicly displayed karma is generated based on quality of actions and contributions, and mitigate abuse through reputation mechanisms such as metamoderation. One way to facilitate thoughtful government regulation of reputation systems is to establish an industry group to define best practices and conventions for managing the privacy and control of data shared in reputation systems.

Industry self-policing may be in the best interests of all involved. Karma as Currency What about the idea of converting karma into something you can spend, like money? Second, this example turns popularity something that is already reinforced on social networks, leaderboards, and search rankings into a currency.

By extension, the Whuffie Bank could make the pop star of the month the Philosopher King of the Internet.

Building Web Reputation Systems

This problem is systemic to any use of karma as currency. At Internet speeds, a single scandal could wipe you out in a matter of hours. Karma seems far too fragile to become a significant currency. In short, Whuffie—global reputation as currency—crashes on the rocks of complexity. The universal context problem suggests that there can be only a few truly global currencies.

However, there may be scope for experimenting with reputation as local currency. Overcoming Challenges Together Though many reputation contexts will be limited to a single vendor or site, some providers will want to combine scores across all available sources, such as IP address blacklists for email. Down and out in the Magic Kingdom. It also deletes all past contributions. Read more about removing spam from your group. The mechanism that changes a member's posting permissions is automated and cannot be reversed by LinkedIn Customer Support. We cannot provide a list of which groups blocked a member due to privacy restrictions.

Today, we're proud to announce a project that's been in the works for a while: A collaboration with Community Pioneer F. We were very excited to bring him on board for this much needed project. While there are numerous books, blogs, and white papers out there to help Community Managers grow and manage their communities, there's no true guide to how to pick the right kind of platform for your community. In this white paper, Randy has developed five key questions that can help determine what platform suits your community best.

This platform agnostic guide covers top level content permissions, contributor identity, community size, costs, and infrastructure.


  • Contemplations In Verse - Book Two?
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It truly is the first guide of its kind and we're delighted to share it with you. What is it, and where do I get one? A practical tip at the end, an intro to NodeXL Check it out, won't you? A Review for programmers A review aimed at engineers just went up over at i-programmer. Book is light read but certainly deserve an attentive read and particularly from product designers and who ever involved in product conceptualization What lessons of Social Web do you wish had been better integrated into Yahoo?

June 16, 2014

I did these same things during my time for and at Yahoo! Are you sensing a pattern yet? Randy to be the kickoff guest for new Community Chat podcast series. Here's the free sample: Related Links Buy the book: Return to Book Page. Building Web Reputation Systems by F.

Building Web Reputation Systems 3. They're all examples of successful reputation systems that enable consumer websites to manage and present user contributions most effectively. This book shows you how to design and develop reputation systems for your own sites or web applica What do Amazon's product reviews, eBay's feedback score system, Slashdot's Karma System, and Xbox Live's Achievements have in common?

This book shows you how to design and develop reputation systems for your own sites or web applications, written by experts who have designed web communities for Yahoo! Building Web Reputation Systems helps you ask the hard questions about these underlying mechanisms, and why they're critical for any organization that draws from or depends on user-generated content. It's a must-have for system architects, product managers, community support staff, and UI designers. Scale your reputation system to handle an overwhelming inflow of user contributions Determine the quality of contributions, and learn why some are more useful than others Become familiar with different models that encourage first-class contributions Discover tricks of moderation and how to stamp out the worst contributions quickly and efficiently Engage contributors and reward them in a way that gets them to return Examine a case study based on actual reputation deployments at industry-leading social sites, including Yahoo!

Paperback , pages. Published March 23rd by Yahoo Press first published To see what your friends thought of this book, please sign up. To ask other readers questions about Building Web Reputation Systems , please sign up. Be the first to ask a question about Building Web Reputation Systems. Lists with This Book. Oct 24, Eric Goldman rated it really liked it. For the past couple of years, I have been researching how we regulate reputation systems.

I'm not aware of other books directly on point, so that alone makes the book noteworthy. I favor that approach; my work also uses an actionable definition of reputation. In general, people are dynamic, i. This single definition of "reputation" created significant tension throughout the book. Although this analytical tension pervades the book, the book nevertheless contained a lot of useful insights about both content filtering and establishing user trustworthiness.

The authors have a lot of experience building filtering systems for different websites, so the book is packed with the kind of first-hand observations that only an insider can offer. Yahoo Answers has emerged into a bona fide success story and recently trumpeted its billionth answer. Randy Farmer Bryce Glass Kieli: The Good Parts Douglas Crockford. Writing Maintainable Applications Evan Goer.